Just Right Returns | DHL Parcel

Introducing ‘just right’ returns from DHL Parcel UK

Inspire shopping confidence with our new DHL Returns service. Let shoppers download a code or print a label from our returns portal and drop their item into a ServicePoint located in 3,500 local convenience stores across the UK.

Want a smarter fit for returns?

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Get returns right and 9 out of 10 online shoppers would buy again**

Making an online purchase is just the start of a customer journey, easy returns are a win/win and boost repeat business.

How returns can help you open up a new retail opportunity

Returns are front of mind and directly influence purchasing decisions. Convenient returns count, 62% of shoppers check the returns page before making a purchase.**

96% of shoppers would shop with a retailer again after an easy returns experience.***

Find out how getting returns right can drive revenue and build loyalty in our free White Paper.

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Easy for customers

3 simple ways to send it back

Let shoppers print their label at home or simply download a code to their mobile to present with their parcel at their local store.

  1. Go label less

    We ping over a barcode to scan at their local DHL ServicePoint, making returns hassle free.

  2. Go with a label

    They print their parcel return label at their convenience from our online portal, so it’s ready to go.

  3. Or go in-box

    Simply include a returns label with their original purchase for a simple way to send it back.

Right on brand for retailers

Boost loyalty and repeat business. Our returns labelling and updates can be all wrapped up with your brand look and feel.

  • Customise your
    returns page

    We’ll provide an easy to navigate online returns platform with a look and feel to reflect your retail brand.

  • Their inbox,
    your brand

    Our co-branded email templates build customer trust in the returns process, from drop off through to a confirmation their item has been received back with you.

  • Convenient
    ServicePoints

    An easy win, offering your customers simple ways to return tracked parcels from their local convenience store builds brand loyalty.

Just right returns time after time: your customers will love smarter returns from DHL

Find out more for your chance to win an Apple Watch*

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